TAELSON

A BRAND OF DRWOVEN
Bespoke Tailoring Service

AFTER-SALES GUIDE

Iron Care Tips
  • Only iron on low heat with a protective cover cloth. High temperature will scorch fabric.
  • Damages caused by incorrect ironing are not covered by free repair service.
Fit and Alter Policy
  • Any unauthorized alteration or tailoring performed by a third-party will void after-sales support.
  • All self-provided measurements are the customer's liability. We do not offer free remakes for sizing errors caused by self-measuring.
  • Please share full fitting photos with us first if the suit does not fit properly, before any adjustments.

After-Sales Process
1

Contact Us

Message your dedicated salesperson / Scan our QR code to reach Drwoven Team
Instagram: @taelson_studio / @drwovenmagen
TikTok: @drwovenmagen

2

Share Reference Photos

Send photos of you wearing the garment & re-measured garment dimensions after receipt

3

Confirm Solution

We will discuss and confirm alteration or repair plans together

4

Final Arrangement

Arrange modification or after-sales handling accordingly

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@
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CUSTOM SERVICE
+86 181 5177 6560

TAELSON

A BRAND OF DRWOVEN
Exclusive Referral Rewards

REFER A FRIEND PROGRAM

Dual Benefits

For New Customer

10%
10% OFF the base price of all custom suits & shirts on your first order

For Referrer

$30
$30 Store Credit credited after your friend completes full payment. Credit applies to your next bespoke order.

VALIDITY WINDOW

Offer valid for 3 months from the date your referred friend completes their first order payment.

SINGLE USE LIMIT

Each customer (referrer & new client) is eligible for this referral reward only once during the valid window.

STACK NOTE

This 10% discount cannot be combined with other promotional offers.

How To Redeem

Present this card to your dedicated salesperson before your friend places a new custom order. Once your friend completes full payment, we will reserve $30 store credit for your next bespoke order.

Share bespoke elegance, earn dual exclusive rewards.
W
@
T
CUSTOM SERVICE
+86 181 5177 6560

TAELSON

A BRAND OF DRWOVEN
Bespoke Tailoring Service

 RETURN POLICY

Basic Principles for Returns and Exchanges
  • Non-quality issues: Customized suits are made to the customer's exclusive measurements, fabric, and style, and are personalized products. If there are no quality issues (such as workmanship or fabric defects), unconditional returns and exchanges are generally not supported.
  • Responsibility for sizing issues: If the customer provides the measurements and an error remains after confirmation, responsibility generally rests with the customer. If the issue is caused by the merchant's measurement error, the merchant will be responsible for making alterations or remaking the garment.

Return & Refund Policy

Every garment in our store is Made-to-Measure (MTM) — cut and sewn specifically to your individual measurements. Because each piece is a one-of-one creation made for you, it cannot be resold.
Non-Refundable Policy
  • All Made-to-Measure (MTM) and fully custom orders are final sale and non-refundable.
  • Once your measurements and order details are confirmed and production has begun, we cannot accept cancellations, returns, or exchanges, except for genuine manufacturing defects.
24-Hour Modification Window

You may request changes to your order — such as size adjustments, fabric, or style details — within 24 hours of placing it, free of charge. Please review your order confirmation carefully. After the 24-hour window closes and production begins, no further changes can be made.

Size Tolerance

Bespoke garments are crafted by hand, and an industry-standard tolerance of ±1–2 cm applies to all finished measurements. This normal variation is not considered a defect and does not qualify for a remake or refund.

Manufacturing Defects

If your garment arrives with a genuine manufacturing defect, contact us within 7 days of delivery with photos, and we will assess and resolve the issue.