TAELSON

A BRAND OF DRWOVEN
Bespoke Tailoring Service

AFTER-SALES GUIDE

Iron Care Tips
  • Only iron on low heat with a protective cover cloth. High temperature will scorch fabric.
  • Damages caused by incorrect ironing are not covered by free repair service.
Fit and Alter Policy
  • Any unauthorized alteration or tailoring performed by a third-party will void after-sales support.
  • All self-provided measurements are the customer's liability. We do not offer free remakes for sizing errors caused by self-measuring.
  • Please share full fitting photos with us first if the suit does not fit properly, before any adjustments.

After-Sales Process
1

Contact Us

Message your dedicated salesperson / Scan our QR code to reach Drwoven Team
Instagram: @taelson_studio / @drwovenmagen
TikTok: @drwovenmagen

2

Share Reference Photos

Send photos of you wearing the garment & re-measured garment dimensions after receipt

3

Confirm Solution

We will discuss and confirm alteration or repair plans together

4

Final Arrangement

Arrange modification or after-sales handling accordingly

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@
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CUSTOM SERVICE
+86 181 5177 6560

TAELSON

A BRAND OF DRWOVEN
Exclusive Referral Rewards

REFER A FRIEND PROGRAM

Dual Benefits

For New Customer

10%
10% OFF the base price of all custom suits & shirts on your first order

For Referrer

$30
$30 Store Credit credited after your friend completes full payment. Credit applies to your next bespoke order.

VALIDITY WINDOW

Offer valid for 3 months from the date your referred friend completes their first order payment.

SINGLE USE LIMIT

Each customer (referrer & new client) is eligible for this referral reward only once during the valid window.

STACK NOTE

This 10% discount cannot be combined with other promotional offers.

How To Redeem

Present this card to your dedicated salesperson before your friend places a new custom order. Once your friend completes full payment, we will reserve $30 store credit for your next bespoke order.

Share bespoke elegance, earn dual exclusive rewards.
W
@
T
CUSTOM SERVICE
+86 181 5177 6560

Return & Refund Policy

Every garment in our store is Made-to-Measure (MTM) — cut and sewn specifically to your individual measurements. Because each piece is a one-of-one creation made for you, it cannot be resold.
Non-Refundable Policy
  • All Made-to-Measure (MTM) and fully custom orders are final sale and non-refundable.
  • Once your measurements and order details are confirmed and production has begun, we cannot accept cancellations, returns, or exchanges, except for genuine manufacturing defects.
24-Hour Modification Window

You may request changes to your order — such as size adjustments, fabric, or style details — within 24 hours of placing it, free of charge. Please review your order confirmation carefully. After the 24-hour window closes and production begins, no further changes can be made.

Size Tolerance

Bespoke garments are crafted by hand, and an industry-standard tolerance of ±1–2 cm applies to all finished measurements. This normal variation is not considered a defect and does not qualify for a remake or refund.

Manufacturing Defects

If your garment arrives with a genuine manufacturing defect, contact us within 7 days of delivery with photos, and we will assess and resolve the issue.