Shipping Policy

1. Production Lead Time (Critical for Bespoke Orders)

All suits, jackets, shirts and tailored garments are handmade bespoke custom orders.

Once your measurements, fabric selection and design details are fully confirmed:

• Standard bespoke production: 2 – 4 weeks
• Rush production service is available upon request, subject to extra surcharge.

Fabric supply delays, public holidays or peak season may slightly extend the timeline. We will notify you proactively if significant delays occur.

Processing Time

Our standard processing time is 15-20 business days from order confirmation(including production time). Made-to-measure garments require careful craftsmanship, and we appreciate your patience as we create your bespoke pieces.

Carrier Preferences by Zone

We partner with leading international carriers to ensure reliable delivery:

US Customs & Import Advice

For customers in the United States, we recommend FedEx as the preferred carrier, as they typically offer lower customs brokerage fees compared to other carriers. Please note that import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Volume Weight Calculation

Shipping costs for larger packages are calculated using volumetric weight. The formula is:

If the volumetric weight exceeds the actual weight, the volumetric weight will be used to determine shipping charges.

Shipping Rates

Shipping rates are calculated at checkout based on destination, package weight, and selected carrier. You will see the full shipping cost before completing your purchase.

Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking information to update.

Delivery Delays

Taelson Bespoke is not responsible for delays caused by customs clearance, weather conditions, or carrier service disruptions. We will do our best to keep you informed of any known delays.

1. Shipping & Delivery Transit Time

We ship worldwide from Hong Kong SAR, China via tracked express carriers (DHL / FedEx).

After production finishes and the parcel is dispatched:

All delivery times are estimated and not fully guaranteed. Delays caused by customs clearance, local logistics or global events are beyond our control.

2. Shipping Cost

Shipping fees will be automatically calculated and displayed at checkout based on destination and package weight.

Free shipping threshold: Orders over USD 1800 qualify for complimentary international shipping.

3. Import Duties, Customs & Taxes (DDU Shipping)

All shipments are delivered on a Duties Unpaid (DDU) basis.

Product prices and shipping charges do NOT include import duties, VAT, GST, customs clearance fees or local taxes charged by your destination country.

As the purchaser, you are fully responsible for all customs-related charges required to release your package.

We cannot predict or cover these fees. Please check your local customs regulations before placing your bespoke order.

If you refuse to pay customs charges and the package is returned to sender, all return shipping fees and administration costs will be deducted from any applicable refund.

4. Order Tracking

Once your bespoke garment is dispatched, you will receive a shipping confirmation email with tracking number.

Tracking information may take up to 48 hours to activate on the carrier official website.

5. Delivery Address

Please double-check your shipping address during checkout.

We cannot modify delivery addresses after the package has been dispatched.

We do not deliver to PO boxes. Make sure you provide a complete, accurate address and valid contact number for customs clearance.

6. Lost, Stolen or Damaged Packages

Risk of loss and damage transfers to the buyer once goods are handed over to the express carrier.

If your parcel arrives damaged, you must provide clear photos of packaging and damaged items within 7 days of delivery.

For lost-in-transit claims, we will assist you to file an investigation with the logistics provider. Resolution follows carrier insurance rules.

7. Undeliverable & Returned Parcels

If delivery fails due to incorrect address, recipient absence or refusal to pay customs fees, the package will be returned to Hong Kong, China.

All return freight costs and handling fees will be borne by the customer.

8. Contact

If you have any questions regarding shipping, please email us: service@drwoven.com